Provide better recovery information
Prior to disasters, residents need to understand what the Federal Emergency Management Agency (FEMA), The Small Business Administration (SBA) and private insurers will cover through the recovery phase. They need greater support to understand their options. The role of disaster recovery centers should be expanded to provide household-level information that people need to support their own recovery. This could be modeled on existing programs elsewhere, such as the UK’s National Flood Forum,17 which advises people how to best get help and provides unbiased information and quotes on repairs/reinstatement after flood losses.